01
System-to-system connections
CRM, ERP, POS, accounting, customer portals and partner tools connected with clear ownership of data.
Integration engineering
API, OpenAPI and Webhook Development for Connected Business Systems
API, OpenAPI and webhook development for business systems that need dependable connections between applications, payments, customer data and operational workflows.
- Technology area
- Mobile, API and cloud
- Delivery focus
- Integration engineering
- Best applied to
- System-to-system connections
- Engineering stance
- Practical and maintainable
Technology perspective
Choose technology around the operating need
Business systems rarely operate alone. A customer action may need to create a record in a CRM, confirm a payment, update stock, send a notification and appear in a management report. APIs and webhooks are the agreements that let those systems exchange information without people re-entering the same data in several places.
Good integration work is more than sending a request and hoping it succeeds. We define ownership of each record, the events that trigger an update, validation rules, authentication, retry behaviour and what happens when one side is unavailable. OpenAPI documentation makes the contract visible to the teams who have to build, test and maintain it.
The result should be a connection that supports the business process rather than another silent point of failure. That calls for traceable data movement, clear error handling and a support path that can answer what happened to a particular transaction.
Where it fits
The situations where APIs, OpenAPI and webhooks earns its place
02
Payment and event workflows
Webhook-driven confirmation paths for payments, orders, notifications and controlled downstream updates.
03
Product platform APIs
Stable interfaces that support web, mobile, partner integration or future modules without duplicating business logic.
Delivery stack
How we make the technology useful beyond the first release
01
The integration contract
We specify the resource, fields, validation, response and version expectations so an integration does not depend on undocumented assumptions.
02
Event and failure handling
Retries, idempotency, duplicate events and temporary outages are addressed where they matter, especially around payments and record updates.
03
Security and access scope
Keys, signed requests, permissions and data minimisation are designed to give each connection only the access it needs.
04
Traceability for support
Logs and correlation details help teams investigate a failed or delayed transaction without reconstructing the story manually.
Delivery standards
The controls that keep delivery grounded
01Documented OpenAPI contracts
02Validated request and response data
03Idempotent critical event handling
04Traceable integration logs
Related services
Put the technology to work in the right delivery scope
API Development
Create application interfaces that are secure, documented and useful to their consumers.
Explore serviceThird-Party System Integration
Connect the systems that already carry important business activity.
Explore serviceM-Pesa Integration
Plan payment initiation, callbacks, verification and reconciliation as one business flow.
Explore serviceRelated systems
Where this technology supports a business system
Technology questions
What teams usually need to know
What is the difference between an API and a webhook?
An API lets one system request or update information. A webhook sends an event to another system when something happens. Strong integrations often use both.
Why do APIs need documentation?
Documentation clarifies fields, authentication, expected responses and error behaviour. It reduces interpretation work and makes a connection easier to test, change and hand over.
How do you handle duplicate payment or event callbacks?
Critical handlers are designed to be idempotent, meaning the same event can be received more than once without creating multiple financial or business updates.
Need a technology decision tied to a real delivery plan?
Tell us what the system must achieve, the data and integrations it will rely on, and the team who will own it. We will help you turn the stack decision into a sensible delivery route.